Privacy policy

Last updated: November 28, 2024

This Privacy Policy describes how VikingTreat (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vikingtreat.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing address, shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, and security questions.
  • Customer Support Information: Details included in your communications with us.

Some features of the Services may require you to provide this information directly. You may elect not to provide this information, but doing so may limit your access to certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device information
  • Browser information
  • Network connection details
  • IP address
  • Interactions with the Services

Information We Obtain from Third Parties

We may also collect information from third parties, including:

  • Vendors who support our Site and Services (e.g., Shopify).
  • Payment processors who securely handle payment information.
  • Analytics and advertising partners who collect data to enhance your user experience.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments and fulfill orders.
  • Send notifications about account activity, purchases, and returns.
  • Manage your account and provide related functionalities.

Marketing and Advertising

We may use your personal information to:

  • Send promotional communications via email, SMS, or postal mail.
  • Display tailored advertisements on our Site or third-party websites.

If you are a UK resident, we process this information based on your consent or legitimate interests under Art. 6(1)(f) of the UK GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, and prevent fraud or malicious activity. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide support and improve the Services. This is based on our legitimate interests under Art. 6(1)(f) of the UK GDPR.

Cookies

We use cookies to enhance your experience and improve our Services. For details about cookies used by Shopify, see Shopify’s Cookie Policy.

  • Essential Cookies: Required for site functionality.
  • Non-Essential Cookies: Used for analytics and advertising.

You can manage your cookie preferences through your browser or via our Cookie Preferences page. Note that blocking cookies may limit certain features of the Services.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers who assist in processing payments, fulfilling orders, and providing customer support.
  • Marketing partners to provide tailored advertisements.
  • Legal authorities if required to comply with applicable laws.

When transferring data internationally (e.g., outside the UK), we rely on safeguards such as Standard Contractual Clauses approved by the ICO (Information Commissioner’s Office).

Your Rights

As a UK resident, you have the following rights under the UK GDPR:

  • Access: Request details of the personal information we hold about you.
  • Rectification: Correct inaccuracies in your personal data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction of Processing: Limit how your data is processed.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Withdrawal of Consent: Withdraw consent where processing is based on it.

To exercise your rights, contact us via our live chat or here. We may require additional verification to process your request.

Supervisory Authority

If you believe your rights have been violated, you can lodge a complaint with the Information Commissioner’s Office (ICO):

Security and Retention of Your Information

We implement robust security measures to protect your data. However, no system is completely secure. We retain your information only as long as necessary to:

  • Fulfill legal obligations.
  • Provide the Services.
  • Resolve disputes or enforce contracts.

Children’s Data

Our Services are not intended for individuals under 13. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us to request deletion.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us via:

  • Live Chat: Available on our website.
  • Online Form: Send your concerns here.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.